Privacy Policy
Privacy Policy
Effective date: 05/06/2026
This Privacy Policy ("Policy") describes how Viglacera Tiên Sơn Joint Stock Company ("We", "Company", "Viglacera Tiên Sơn Joint Stock Company") collects, uses, stores and protects your personal information ("You", "User") when you access and use the website https://viglacera.com.vn/ ("Website").
We, Viglacera Tiên Sơn Joint Stock Company, are the direct operator of this Website. We are committed to protecting your privacy and complying with applicable laws on personal data protection in Vietnam. Please read this Policy carefully to understand our personal information processing practices.
1. Information We Collect
We may collect the following types of personal information from you:
Information you directly provide:
Full name
Phone number
Email address
Content of messages or requests you send via contact forms, chat, or other communication channels related to Viglacera Tiên Sơn.
Any other information you voluntarily provide when interacting with us (e.g., product needs, appointments, other services, etc.).
Automatically collected information:
Log Data: IP address, browser type, browser version, pages you visit on our Website, time and date of visit, time spent on those pages and other statistics.
Cookie Data and Similar Tracking Technologies: We use cookies and similar tracking technologies to track activity on the Website and store certain information. (See Section 5 on Cookies).
2. Purposes of Collection and Use of Information
We collect and use your personal information for the following purposes:
To provide and maintain the Website: Ensuring the Website operates stably and efficiently.
To contact and respond to requests: Answering questions, consultation requests, providing information about products (price lists, sales policies, promotions, etc.) that you have submitted via contact forms or other channels.
Customer support: Providing support related to inquiries and transactions.
Sending updates and marketing (with your consent): Sending emails, SMS or making calls to update the latest information about Viglacera Tiên Sơn, other information of Viglacera Tiên Sơn Joint Stock Company, related events and promotional programs, only when you have agreed to receive such information. You have the right to opt out of receiving marketing communications at any time.
Analysis and service improvement: Understanding how users interact with the Website to improve content, features and user experience. We may use third-party analytics tools such as Google Analytics.
Advertising and Remarketing: We may use information collected (via cookies) to display more relevant advertisements about Viglacera Tiên Sơn on other websites (e.g., via Google Ads).
Performing procedures related to Contracts (if any): Using information to prepare, sign and perform sales contracts or other agreements related to Viglacera Tiên Sơn products.
Legal compliance: Fulfilling legal obligations, resolving disputes and enforcing our agreements.
3. Sharing Personal Information
Your personal information may be shared in the following cases:
With internal departments: Shared between relevant departments within Viglacera Tiên Sơn Joint Stock Company (e.g., Sales, Marketing, Legal, Customer Care) to process your request, execute transactions and provide the best services related to Viglacera Tiên Sơn products.
With official distribution units/sales partners: We may share necessary information (name, phone number, email, needs) with authorized brokers and sales agents to contact you for consultation, support your inquiry or execute transactions related to Viglacera Tiên Sơn products, based on your request or interest. These partners are obligated to protect your information in accordance with their agreements with us.
With service providers: We may share information with trusted third parties who provide services on our behalf, such as web hosting providers, data analytics providers (e.g., Google Analytics), advertising platforms (e.g., Google Ads), email marketing service providers, customer relationship management (CRM) service providers, building operations management units (after handover). These providers are only permitted to use your information to the extent necessary to perform services for us and are obligated to protect your information.
For legal reasons: If required by law, regulation, legal process or request of competent government authorities.
To protect rights and interests: When we believe disclosure is necessary to protect the rights, property or safety of Viglacera Tiên Sơn Joint Stock Company, our customers or the public.
Business transfer: If Viglacera Tiên Sơn Joint Stock Company is involved in a merger, acquisition or asset sale, your personal information may be transferred. We will notify you before your personal information is transferred and becomes subject to a different Privacy Policy (if any changes occur).
We are committed to not selling, exchanging or renting your personal information to any other third party for commercial purposes without your explicit consent, except as set forth in this Policy.
4. Storage and Security of Information
Retention period: We will retain your personal information for as long as necessary to fulfill the purposes set out in this Policy, and to comply with legal retention requirements (e.g., accounting laws, business laws). When information is no longer needed, we will securely delete or anonymize it.
Security: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration or destruction, in accordance with industry standards and legal regulations.
5. Cookies and Tracking Technologies
What are Cookies: Cookies are small text files stored on your device (computer, mobile phone) when you visit the Website.
How we use Cookies:
Essential Cookies: Help the Website function (e.g., remembering your choices).
Analytics/Performance Cookies: Help us understand how you use the Website (e.g., Google Analytics) to improve performance.
Functionality Cookies: Remember your preferences to provide a more personalized experience.
Advertising/Targeting Cookies: Used to display more relevant advertisements about Viglacera Tiên Sơn products to you and your interests (e.g., Google Ads Remarketing).
Managing Cookies: Most web browsers allow you to control cookies through your browser settings. You can refuse all cookies or specify when cookies are sent. However, if you do not accept cookies, you may not be able to use some parts of the Website.
6. Children's Privacy
Our Website is not intended for individuals under 15 years of age (or other age as specified by applicable law). We do not knowingly collect personally identifiable information from children under this age. If you are a parent/guardian and you know that your child has provided information, please contact us so we can take action.
7. Links to Other Websites
Our Website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's website. We advise you to review the Privacy Policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party websites or services.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of the page. You should review this Privacy Policy periodically for any changes. Changes are effective immediately upon posting on this page.
9. Contact Us
If you have any questions about this Privacy Policy or any other concerns regarding the processing of personal information, please contact us:
Viglacera Tiên Sơn Joint Stock Company
Address: Tien Son Industrial Park, Dai Dong Commune, Bac Ninh Province, Vietnam
Email: info@viglacera.com.vn
Hotline: 1900 561582
By using the Website https://viglacera.com.vn/, you confirm that you have read, understood and agree to the terms set forth in this Privacy Policy.